Privacy Policy

Last Updated: March 13, 2026

Bali Business Builders (balibusinessbuilders.com), operated by PT Bali Bisnis Bersari, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

If you have any questions about this policy, contact us at [email protected].

1. Information We Collect

1.1 Information You Provide Directly

When you use our services or contact us, we may collect:

  • Personal identification: Full name, date of birth, nationality, gender
  • Contact information: Email address, phone number, WhatsApp number, physical address
  • Passport information: Passport number, issue/expiry dates, passport scans
  • Financial information: Bank statements, proof of income (as required for visa applications)
  • Employment information: Employer details, employment contracts, curriculum vitae
  • Family information: Marriage certificates, birth certificates, spouse and dependent details (for family visa applications)
  • Business information: Company documents, shareholder details, business plans (for business services)
  • Photographs: Passport photos as required for visa applications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information: Browser type, operating system, device type
  • Usage data: Pages visited, time spent on pages, referring website
  • Location data: General geographic location based on IP address
  • Cookies: See Section 6 for details on our cookie usage

1.3 Information from Third Parties

We may receive information from:

  • Indonesian government authorities (visa status updates, application outcomes)
  • Notaries and legal professionals (for company formation services)
  • Referral partners who direct you to our services

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Processing visa applications and extensions on your behalf
  • Company formation and business registration services
  • Submitting applications to Indonesian government authorities
  • Communicating with immigration offices and other government agencies
  • Providing status updates on your applications

2.2 Communication

  • Responding to your inquiries via WhatsApp, email, or phone
  • Sending visa renewal reminders before expiration
  • Providing important updates about immigration policy changes
  • Sending service-related notifications

2.3 Legal & Compliance

  • Complying with Indonesian laws and regulations
  • Maintaining records as required by Indonesian immigration and business law
  • Responding to lawful requests from government authorities

2.4 Website Improvement

  • Analyzing website usage to improve our content and user experience
  • Understanding how visitors find and use our website

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Government Authorities

We submit your personal information to Indonesian government authorities as required to process your visa applications, company registrations, and other services you have engaged us for. This includes but is not limited to:

  • Directorate General of Immigration (Imigrasi)
  • Ministry of Law and Human Rights (Kemenkumham)
  • Ministry of Manpower (Kemenaker)
  • Online Single Submission (OSS) system
  • Tax authorities (DJP)
  • Notaries and legal professionals

3.2 Service Providers

We may share limited information with trusted service providers who assist in delivering our services, such as:

  • Translation services (for document translation)
  • Notary services (for company formation)
  • Accounting and tax professionals

These providers are bound by confidentiality obligations and may only use your information for the specific purpose of assisting with your service.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Storage & Security

4.1 Your personal information is stored securely using industry-standard measures. We take reasonable precautions to protect your data from unauthorized access, alteration, disclosure, or destruction.

4.2 Documents submitted digitally (via WhatsApp, email) are stored in secure systems with restricted access limited to authorized team members only.

4.3 While we implement appropriate security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

4.4 We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support your ongoing visa and business needs (e.g., renewal reminders). You may request deletion of your data at any time (see Section 5).

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request correction of any inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records.
  • Objection: You may object to the processing of your personal information for marketing purposes.
  • Portability: You may request your personal information in a structured, commonly used format.
  • Withdrawal of Consent: You may withdraw consent for processing at any time, though this may affect our ability to provide services.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies & Tracking

6.1 Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

6.2 We use the following types of cookies:

  • Essential cookies: Required for the website to function properly (e.g., session management)
  • Analytics cookies: We use Google Analytics (tracking ID: GT-M3SSR8WM) to understand how visitors use our website. Google Analytics collects anonymized data about page views, traffic sources, and user behavior. For more information, see Google’s Privacy Policy.
  • Functional cookies: Used to remember your preferences and improve your experience

6.3 You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-Party Services

Our website integrates with the following third-party services:

  • Google Analytics: For website usage analysis (see Section 6)
  • WhatsApp: For client communication. Messages sent via WhatsApp are subject to WhatsApp’s Privacy Policy.
  • Social media platforms: Our website links to our Instagram and YouTube profiles. Interaction with these platforms is subject to their respective privacy policies.

We are not responsible for the privacy practices of third-party services.

8. Children’s Privacy

Our services may involve processing visa applications for minors (E31E Child/Dependent Visa). In such cases, we collect children’s information only as required for visa processing and only with the consent and authorization of a parent or legal guardian. We do not knowingly collect personal information from children for any other purpose.

9. International Data

As an Indonesia-based company serving international clients, your personal information may be processed and stored in Indonesia. By using our services, you consent to the transfer and processing of your information in Indonesia in accordance with this Privacy Policy and applicable Indonesian data protection laws.

10. Changes to This Policy

10.1 We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date.

10.2 We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

PT Bali Bisnis Bersari
Trading as: Bali Business Builders
Jl. Gn. Tangkuban Perahu No.228 Suite A, Kerobokan Kelod, Kec. Kuta Utara, Badung, Bali 80117

Email: [email protected]
WhatsApp: +62 878-4217-3344
Website: balibusinessbuilders.com

Data Protection Contact: [email protected]